babel Platform Privacy Notice

This page describes what we collect when you use babel and how we keep that data protected. When you open a babel account, provide identification for KYC verification, or link a payment method like DANA, e-wallet, mobile banking, or local payment, you share personal information with us. We are committed to handling that information securely and transparently.

Our babel privacy practices reflect our commitment to account security and regulatory compliance. We do not sell your data to third parties; we use it only for account verification, fraud prevention, payment processing, and legal obligations. This notice explains what we collect, who accesses it, how long we keep it, and what rights you have regarding your information.

If you have questions about our privacy practices after reading this notice, our support team is available during business hours to clarify our data handling and answer your concerns.

What We Collect

We at babel collect personal data at several points in your account lifecycle. When you register, we collect your full name, email address, date of birth, residential address, and phone number. When you complete KYC verification, we collect scans or photos of your national ID, passport, or equivalent government-issued photo ID, plus proof of residential address (utility bill, bank statement, or government correspondence dated within three months).

When you link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—we collect your account details, transaction amounts, and payment confirmations. We do not store your full banking credentials or card numbers; instead, we store only payment tokens generated by our payment processors. Our babel also collects transaction history: deposits, withdrawals, game participation, and tournament results.

We collect technical data automatically: your IP address, browser type, operating system, device model, and session duration. We use this information to authenticate your login, prevent fraud, and improve our platform performance. We do not collect your real-time location unless you explicitly grant permission through your device settings.

How We Use Your Data

We at babel use your personal data for account management, KYC compliance, payment processing, and fraud prevention. We verify your identity by comparing your provided documents against authoritative databases and checking against known fraud patterns. We monitor your account activity for suspicious behaviour—such as rapid account creation followed by large withdrawals or access from multiple jurisdictions simultaneously—to protect both you and our platform.

We use your transaction history to calculate tournament standings, process payouts, and generate statements upon your request. We retain contact information (email, phone) to send account notifications, transaction confirmations, and support responses. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we may send maintenance announcements or event updates via email or in-app message.

We do not use your data for marketing unless you explicitly opt in. We do not share your data with third parties except where required by law (such as anti-money-laundering reporting) or where you authorise sharing explicitly. Our service providers—payment processors, identity-verification vendors, and hosting providers—access your data under strict confidentiality agreements; we remain responsible for their data handling.

Account Data

Your name, email, address, phone—used for account management, login authentication, and contact.

Verification Documents

ID scans and address proof—used once for KYC compliance, then retained per legal requirements (typically 5–7 years).

Payment Information

Payment tokens and transaction records—stored securely per PCI compliance; used for processing deposits and withdrawals.

Technical Data

IP address, device ID, session logs—used for security, fraud detection, and platform optimization.

Data Storage and Jurisdiction

Our babel servers and databases are located in multiple jurisdictions, including Southeast Asia and potentially outside your home region. When you use babel, your data may be stored or processed in countries with different data-protection laws than your own. By opening a babel account, you consent to this international data transfer. We implement standard security measures—encryption, firewalls, and access controls—across all locations.

We retain your account data as long as your account is active, plus a retention period thereafter to comply with financial-crime reporting laws (typically 5–7 years for identification documents and transaction records). If you close your account, we securely delete your account data after the retention period expires, except where law requires continued storage. Payment processors may retain transaction records independently of our system; we do not control their retention schedules.

Our babel infrastructure uses industry-standard encryption for data in transit (HTTPS) and at rest (encrypted database fields). We employ multi-factor authentication and role-based access controls to limit employee access to sensitive data. We do not guarantee absolute security—no system is impenetrable—but we maintain reasonable security practices per industry standards.

Our babel collects data only to the extent necessary for account operation and legal compliance; we do not monetise your personal information or sell it to advertisers.

Third-Party Processors and Partners

We at babel work with trusted third-party vendors to deliver our services. Our payment processors (including mobile banking, local payment, online payment, and e-wallet integrations) receive your payment details and process transactions. Our identity-verification partners access your government-issued ID and address documents to complete KYC verification. Our hosting providers store our databases and backups. Each vendor operates under written data-protection agreements requiring them to use your data only as we authorise and to maintain reasonable security.

We do not control how third-party vendors use your data beyond our contractual scope. For questions about specific vendor practices—such as how a payment processor stores your bank account token—we recommend contacting that vendor directly or asking our support team for contact details.

Your Rights and Access

You have the right to access, correct, or delete your personal data held by babel. To request access to your data, contact our support team with your account identifier and a description of what information you seek. We will provide a summary of your data within 14 days of your request.

To request correction of inaccurate information—such as a misspelled address or outdated phone number—log into your babel account and update your profile directly, or contact our support team for assistance. To request deletion of your account and associated data, contact our support team and confirm your identity through our account-recovery process. After account closure, we retain your data only as required by law.

Your babel account includes a transaction history and account statement view accessible through your dashboard. You can download or print your transaction history for personal records at any time. We do not charge fees for access requests or data-export requests made once per calendar year.

Cookies and Tracking Technologies

Our babel platform uses cookies to maintain your login session, remember your preference settings, and analyse how you interact with our games and sportsbook. Session cookies expire when you close your browser; persistent cookies remain until you manually delete them or they expire (typically after one year). We do not use cookies to track you across third-party websites.

Most web browsers allow you to control cookie behaviour through settings. If you disable cookies, you may experience reduced functionality on babel—such as being logged out after each page refresh. Our babel does not respond to "Do Not Track" browser signals; however, you may opt out of analytics by disabling cookies or using privacy-focused browser extensions.

Children and Minors

Our babel is not intended for anyone under the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. If we discover that a minor has opened a babel account, we will suspend the account immediately and delete any associated data within 30 days. Parents or guardians who believe a minor has accessed babel should contact our support team immediately.

We do not operate parental-control filters or age-gate mechanisms beyond our standard age-of-majority verification during account creation. Account holders are responsible for ensuring that minors do not access their babel account.

Policy Changes and Notification

We may update this privacy notice at any time. If we make material changes—such as how we use your data or with whom we share it—we will notify you via account message and email at least 14 days before the changes take effect. Your continued use of babel after the notification period constitutes acceptance of the updated privacy notice.

If you do not agree with privacy-policy changes, you may close your account and request refund of your balance before the changes become effective. Our support team will provide refund instructions and assist with account closure.

Contacting Us About Privacy

If you have questions about our privacy practices, data handling, or this notice, contact our babel support team via chat (subject to verification response), email (4-hour response), or account message during business hours (approximately 9 a.m.–11 p.m. Southeast Asian time, seven days a week).

Our support team provides clear explanations of how babel collects, uses, and protects your data. For data-access requests or formal privacy inquiries, we recommend using email so we can document your request and provide a detailed, written response.